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Surprise ! Nous avons prolongé l'offre du Black Friday tout le week-end : -20% sur tout

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  • Do you ship worldwide?

    Currently only deliveries within the EU are possible. Delivery is free within the European Union. Deliveries outside the EU may incur additional charges. For more information concerning the shipping, please click here.

  • Does vetsak deliver in parcels like DHL Box?

    Unfortunately we don't.

  • What about the 30 days trial?

    Try our products risk-free, in the comfort of your own home. We offer you the opportunity to comfortably try your new vetsak bean bag or sofa for 30 days at home without any risk. If you decide within 30 days that your vetsak product does not fit, send us an email at service@vetsak.com. We will send you a return slip.

  • What are the return policies?

    Our first hope is that you are completely satisfied with your vetsak. If this is not the case, you can return the product within 30 days. We take care of the return shipping and refund you the total amount once the package arrives in our warehouse. The refund will be made using the same method as the one used during the purchase. Please return the product without any signs of wears and in the same condition as when you received it. If we notice signs of advanced or abnormal wear, we will be entitled to cancel the refund.

  • Are the vetsak® covers washable?

    All covers for our bean bags and sofas are washable at 30 degrees and can be easily cleaned in the washing machine. After drying in the air, the cover can be dried in the dryer for a few minutes to keep it soft. Do not bleach, stove or dry-clean our fabrics. Avoid blazing sun. The easy-care vetsak covers are interchangeables and also available separately.

  • Do you offer Fabric Samples?

    Yes we do! – You can order free fabric samples here to find the perfect match for your home!

  • Can I order covers separately?

    Of course you can. We also offer individual covers for our bean bags and sofa modules. Feel free to contact us directly, or you can find them in the Accessories category of our online shop. The easy-care vetsak covers for bean bags and sofas are washable and removable.

  • What's the secret behind vetsak® bean bags?

    With the revolutionary hybrid memory foam filling, vetsak found a new generation of bean bag filling. Softer, finer and above all: even more comfortable. No rustling globules and no volume loss. The innovative filling adapts to any body and gives to vetsak a new dimension of comfort. The high-quality filling is harmless to health and all components have the OEKO-TEX seal of quality from Textile Trust.

  • Can I adjust the filling volume of my vetsak® bean bag?

    We offer to all our customers a five-years warranty on filling. You can customise the comfort of the seat and the hardness of your vetsak individually. A zipper will allow you to easily adjust the filling volume according to your needs. So you can easily remove or add foam. You can order additional foam on request. Do not hesitate to send us a message

  • How can I repack my vetsak® bean bag?

    In order to repack your vetsak, you need the original transport bag and a conventional vacuum cleaner. You do not have your original transport bag anymore? No worries, you can easily order a new one from us. We will gladly send you the instructions on request, just send us a short message.

  • Can I add new modules to my sofa?

    Available in numerous colors, fabrics and dimensions, our vetsaksofa allows you to create a unique piece of furniture, that reflects your own personality and lifestyle. Thanks to its modular design, you can upgrade your sofa over time: Move the modules around, add single elements or change their covers to create a new look for your home.

  • How do I set up my sofa?

    Hate building-up furniture? Us too. That’s why we designed Sofa to avoid frustration in all ways possible. Building it up is super easy and effortless, as every part clips, clicks and just fits together. No need for any tools, screws, yelling, crying, months of staring at unpacked boxes, or you know, normal furniture setup woos. It’s absolute comfort, in just a few simple steps. Find the instructions here.

CANNOT FIND AN ANSWER?

Please do not hesitate to get in touch with us. Our service team will be happy to help you!